InboxsmithGet founding access

For freight brokerages

Your TMS was never a sales system.

So your reps keep a spreadsheet, a phone, and a bolt-on dialer that doesn't talk to either. Inboxsmith is the CRM underneath the calling — the list, the dialer and the voicemail drop in one place, at one price.

Get founding accessSee the real cost

500 founding seats at $19/user/month — about a fifth of what the cheapest competitor charges for a plan with a dialer in it.

We read the TMS APIs. There is no sales layer in them.

Loads, trips, drivers, trucks, check calls. Those are operations objects. Across the freight TMS API surface there is no customer-activity record, no call log, no contact-interaction object and no disposition taxonomy — because a TMS is not a sales system and was never trying to be.

That is why a bolt-on dialer never quite works on a freight desk. It has nothing to sync to, so it degrades into dialing by hand — one number at a time, against a quota of two hundred calls a day. Inboxsmith owns the list natively, so the dialer has something to dial.

The list is the product

Your prospects live in the CRM that dials them. No export, no paste, no second tab, no "which list is current?"

Dispositions that exist

Outcomes land on the lead and roll into reporting. Your TMS has nowhere to put them, so we stopped pretending it did.

Export back out

A won shipper leaves as a clean CSV your ops team can load as a customer record. Your data stays yours.

The list, the dialer and the outcome in one place.

Screenshots of the running product, not a mockup.

Calls on the record. Outcome, duration and direction land on the timeline by themselves.
An Inboxsmith lead timeline filtered to Calls: outbound calls with outcomes and durations logged automatically.

Calls on the record. Outcome, duration and direction land on the timeline by themselves.

CSV import that maps itself. Drop a file; columns match themselves. DNC column included. Big lists import in the background — keep working.
The Inboxsmith CSV import screen with columns auto-mapped to lead and contact fields and a preview of the first rows.

CSV import that maps itself. Drop a file; columns match themselves. DNC column included. Big lists import in the background — keep working.

Two-factor sign-in. Authenticator codes and single-use backup codes, built in.
Inboxsmith security settings showing two-factor authentication enrollment.

Two-factor sign-in. Authenticator codes and single-use backup codes, built in.

Power dialer, live stats. Dials, connects, VMs and talk time on the bar — mid-session.
A paused Inboxsmith dial session showing live stats: 8 dials, 3 connected, 2 voicemails dropped, 15 minutes of talk time.

Power dialer, live stats. Dials, connects, VMs and talk time on the bar — mid-session.

Calling-hours guard. Automatic timezones; no calls outside the window you set.
Inboxsmith calling-hours settings: an on/off guard with a no-calls-before and no-calls-after window applied per lead local time.

Calling-hours guard. Automatic timezones; no calls outside the window you set.

Search from anywhere. One shortcut, every lead and contact.
The Inboxsmith command-K search palette open over the leads list with matching leads and contacts.

Search from anywhere. One shortcut, every lead and contact.

Your statuses. Rename, reorder, recolor — the funnel matches your desk.
Inboxsmith lead status settings: a reorderable list of custom statuses.

Your statuses. Rename, reorder, recolor — the funnel matches your desk.

The lead record — inbound calls open it. History, contacts, deals, DNC and calling-hours toggles on one screen. When a call comes in, caller ID matches the contact and this record opens as the rep answers — history first, hello second.
An Inboxsmith lead record: timeline with calls and notes, Do Not Call and calling-hours toggles, contact with estimated local time, opportunity and tasks.

The lead record — inbound calls open it. History, contacts, deals, DNC and calling-hours toggles on one screen. When a call comes in, caller ID matches the contact and this record opens as the rep answers — history first, hello second.

DNC & blocked numbers. Upload the list once — the dialer enforces it everywhere.
Inboxsmith Do Not Call settings: an uploaded DNC number list with per-number delete, and a separate blocked-callers list for inbound spam.

DNC & blocked numbers. Upload the list once — the dialer enforces it everywhere.

Inbox. One queue for everything due — start dialing, not deciding.
The Inboxsmith inbox: a queue of calls and tasks due today, each attached to a lead and its deal value.

Inbox. One queue for everything due — start dialing, not deciding.

Tasks & reminders. Calls, appointments, tasks and reminders — separate tabs, one queue. Overdue is red before you have to think about it.
The Inboxsmith inbox on its Tasks tab: six tabs across the top (Primary, Calls, Appointments, Tasks, Reminders, Future) each with a count, and task rows showing due labels including a red "2 days overdue".

Tasks & reminders. Calls, appointments, tasks and reminders — separate tabs, one queue. Overdue is red before you have to think about it.

Snooze. Not today? Snooze it to tomorrow or next week and it leaves your queue until it matters.
The Inboxsmith inbox with a row menu open, offering Snooze to tomorrow, Snooze to next week, Snooze to date, and Complete.

Snooze. Not today? Snooze it to tomorrow or next week and it leaves your queue until it matters.

Leads. "When did we last touch this one?" is a column, not a question.
The Inboxsmith leads list: company name, status, opportunity value, owner and the date each lead was last called.

Leads. "When did we last touch this one?" is a column, not a question.

Team, budgets & sponsored freelancers. Roles, invites, number assignment — and per-seat daily minute budgets, so an outside caller dials on your dime exactly as much as you choose. The owner’s seat still dials, too.
Inboxsmith team settings: members with roles and an editable daily minute limit per member with today's usage.

Team, budgets & sponsored freelancers. Roles, invites, number assignment — and per-seat daily minute budgets, so an outside caller dials on your dime exactly as much as you choose. The owner’s seat still dials, too.

Pipeline. Your stages, your order. Totals keep themselves honest.
The Inboxsmith opportunity pipeline as a kanban board, one column per stage with deal values.

Pipeline. Your stages, your order. Totals keep themselves honest.

Voicemail drops. Record once in the browser, drop in one click mid-call.
The Inboxsmith voicemail drop library: recorded messages with durations and one-click quick-drop slots.

Voicemail drops. Record once in the browser, drop in one click mid-call.

Reporting. Filled in by the dialer, not typed in at 5pm. Narrow it to one pipeline when you run more than one. Sample data shown.
The Inboxsmith reporting overview: calls, talk time, connect rate, open pipeline, win rate and new leads.

Reporting. Filled in by the dialer, not typed in at 5pm. Narrow it to one pipeline when you run more than one. Sample data shown.

Book without hanging up. Type the time in your clock or their time — both are shown before you confirm.
The Inboxsmith booking dialog for a San Francisco lead, showing the rep's 2:00 PM Central next to the lead's 12:00 PM Pacific, with a toggle for which clock the time was typed in.

Book without hanging up. Type the time in your clock or their time — both are shown before you confirm.

Appointments on a calendar. Week or month, in your timezone — with the lead's local time on every booking.
The Inboxsmith calendar in week view: booked appointments showing the time, the lead, their local time, and whether the meeting was kept or a no-show.

Appointments on a calendar. Week or month, in your timezone — with the lead's local time on every booking.

Timezones you set, not your laptop. Due dates read from a zone you choose, so they mean the same day on every device.
Inboxsmith timezone settings: a personal working timezone and a workspace default, with the current local time shown for each.

Timezones you set, not your laptop. Due dates read from a zone you choose, so they mean the same day on every device.

Outcomes you define. Add your own dispositions; each reports under the category you give it.
Inboxsmith call outcome settings: the built-in dispositions plus a custom 'Gatekeeper Block' outcome categorised as a connect.

Outcomes you define. Add your own dispositions; each reports under the category you give it.

Call from your own number. Show your existing business number on outbound calls — verified, no porting.
Inboxsmith phone settings verifying an existing business number as outbound caller ID: a dialog explains the number stays with your carrier while outbound calls display it.

Call from your own number. Show your existing business number on outbound calls — verified, no porting.

One plan. The dialer is in it.

The dialer is the product, not the upsell tier. Everything below is in every seat — $19 on the founding rate, $99after.

  • Power dialer

    Single-line session dialing with auto-advance, per-session stats, and a countdown you can actually cancel.

  • Voicemail drop

    One click, pre-recorded, while the line is still ringing. Your rep is already on the next call.

  • Full CRM core

    Leads, contacts, opportunities kanban, activity timeline, saved Smart Lists, CSV import and export.

  • Call recording + timeline

    Every call lands on the record it belongs to, with recording and duration, automatically.

  • Inbox work queue

    Tabs with live counts, snooze, bulk actions, and a next-lead walkthrough so the desk never stalls.

  • Reporting

    Calling, pipeline, lead and activity dashboards. Not an upsell tier.

  • Your whole team

    Invites, roles, per-user number assignment. Same price per seat, no minimum.

  • DNC field, no surcharge

    Suppression lives on the record, not behind a $20-per-user add-on.

The number is the number.

In this category the sticker price is rarely what you pay. Here is ours, and here is theirs as published.

Founding access

$19/ user / month

First 500 seats. Your rate is held for as long as your subscription stays active — it is not a lifetime licence and it is not a discount that expires next quarter.

List, month-to-month
$99 / user / mo
List, billed annually
$89 / user / mo
Minimum seats
None
Contract
None

Annual billing is a discount, not a term commitment. Cancel any time.

Get founding access
ToolPublishedWith the add-ons most desks buy
Close$19–149 / user$150–250 / userPower dialer is gated behind the Growth and Scale tiers. Call Assistant, phone credits, premium lines and enrichment stack on top.
Kixie$95–215 / user~$305 / userMulti-line dialer $185, then +$50 ConnectionBoost, +$50 Conversation Intelligence, and +$20 per user for DNC checking alone.
PhoneBurner$165–215 / user$265–615 / userMonthly billing rates. Calling minutes bill separately at roughly $0.03–0.05, which is where the rest of it comes from.
Salesdash$83 / user~$83 / userThe other freight-native CRM, and genuinely cheaper. Click-to-dial only — no power dialer, no voicemail drop. TMS integration is Enterprise-only.
Inboxsmith$99 / user$99 / userThere are no add-ons. Plus your own Twilio bill, which you pay Twilio directly and we take no cut of — see below.

Competitor figures are each vendor's own published rates and published add-on prices as of July 2026, for comparison only. They discount, they change prices, and your quote may differ — check them yourself. Salesdash is cheaper than us and we have listed it that way.

You bring your own Twilio. Here is the honest version.

Every Inboxsmith customer connects their own Twilio account. That is unusual, so it deserves the trade-off stated plainly rather than discovered during onboarding.

What you get

  • Your carrier account, your numbers, your registration. If you ever leave, you keep them.
  • We take no cut of your calling. There is nothing for us to mark up.
  • Carrier rates at cost. Twilio publishes roughly $0.014 a minute for outbound US calls and about $1.15 a month per number.

What it costs you

  • A compliance check before you can dial. Twilio verifies you through their Trust Hub — for most people a quick ID check (ours cleared in minutes); registering as a business instead takes a real review (ours took 81 minutes). Their process, their clock — data points, not promises; some reviews take days.
  • A second bill. Roughly $45–95 per rep per month at heavy dialing, paid to Twilio, not to us. That is an estimate, not a quote — per-minute rounding means a rep burning 200 dials a day sits at the top of the range.

One thing we will not tell you: that any of this makes your calls get answered more often, or keeps your numbers from being labelled. Whether a carrier flags a number is decided by the analytics engines behind AT&T, Verizon and T-Mobile, based on how a number actually behaves — call volume, very short calls, complaints. No platform controls that, and anyone selling you otherwise is selling you something. Inboxsmith is tooling for a desk that already knows who it is allowed to call.

Founding access — 500 seats

$19 per user per month, held for as long as you stay subscribed. Month-to-month. No contract, no seat minimum.

One question on this form matters more than the rest, and it is the one about what you run today. We would rather know what you actually use than promise you an integration list we invented. The answers decide what gets built first.

  • — Joining the list is free. Nothing is charged on this form.
  • — When a seat is confirmed you pay $19 per seat to hold it — see the terms for the deposit details.
  • — Twilio verifies you before anyone can dial — for most people that's a quick ID check (details, photo ID, a selfie; ours cleared in minutes). Registering as a business instead takes a real review — ours took 81 minutes, some take days — and we can't speed either up.
  • — A real person reads every one of these. That person is Justin.

We'll email you about founding access and nothing else. See ourPrivacy Policyand Terms.