Inboxsmith CRM — Terms Of Service

Effective August 2, 2026 · Inboxsmith, LLC ·justin@inboxsmith.com

These terms cover Inboxsmith CRM, our sales software. They are separate from theAI receptionist terms, which govern a different product with different pricing.

1. Agreement And Acceptance

This agreement is between Inboxsmith, LLC ("Inboxsmith," "we," "us") and the business you represent ("Customer," "you"). You accept it by creating an account, paying a deposit, or using the Service — whichever happens first.

If you're accepting on behalf of a company, you're confirming you have the authority to bind it. If you don't, don't accept.

Your plan — the seats you buy, the per-seat rate, and any Founding Rate — is whatever you selected at signup and is shown in your account. Where your plan and these terms conflict, your plan controls.

2. The Service

Inboxsmith CRM is sales software: a CRM with a power dialer, voicemail drop, call logging, pipeline and reporting. It is a tool you operate. We do not place calls for you, we do not write your scripts or campaigns, and we do not choose who you contact.

2.1 Access

We grant you a non-exclusive, non-transferable right to access the Service for your own business during your subscription, for the number of seats you've paid for.

2.2 Accounts

Each seat is for one named user. Credentials aren't to be shared between people. You're responsible for activity under your account and for keeping credentials secure — tell us promptly if you think they've been compromised.

2.3 Support

Support is by email atjustin@inboxsmith.com, during US business hours, on commercially reasonable efforts. We're a small company and we don't offer a contractual response-time guarantee. We'd rather tell you that than publish one we can't keep.

3. Your Carrier Account

Inboxsmith CRM connects to your own carrier account (currently Twilio), which you open, own, and pay for directly. We are not a party to that agreement and we are not your carrier.

Registration is theirs. Your carrier requires an approved compliance profile — individual or business — before it will sell your account phone numbers or let you place calls. We don't control whether or how quickly they approve you, and we can't appeal or expedite their decision.
Their fees are yours. Per-minute charges, number rentals and carrier fees are billed to you by the carrier and are not included in your Inboxsmith subscription.
Your numbers stay yours. Numbers you buy live in your carrier account. If you stop using Inboxsmith, you keep them.
Keeping that account in good standing is on you. If it's suspended or closed, calling stops, and that is outside our control.
Their terms flow through. Your use of the Service through your carrier account must comply with your agreement with your carrier, including their acceptable-use and messaging policies. A violation of those terms that puts our platform, our vendors' standing, or other customers at risk is also a violation of these terms.
You are the end user. The Service connects to your carrier account for your own business's calling. You won't use the Service to resell, broker, or provide carrier services to any third party.

4. Acceptable Use

You won't, and won't let anyone else:

Resell, sub-license or white-label the Service without a separate written agreement.
Reverse engineer it, or copy any part of it except as the law allows regardless of contract.
Use it to store or transmit malware, or to interfere with or overburden the Service.
Circumvent usage limits, seat counts, or access controls.
Upload sensitive categories of data it isn't built for — payment card numbers, government identifiers, protected health information, or anything subject to HIPAA, PCI-DSS or similar regimes.

4.1 Suspension

We may suspend an account for unlawful traffic, non-payment, a security risk, or use that puts our platform or our vendors' standing at risk. Where it's practical and lawful we'll warn you first and give you a chance to fix it.

5. Calling Compliance

You decide who your team calls, and you are responsible for calling them lawfully.That includes consent where it's required, do-not-call obligations, calling-time restrictions in every state you dial into, call-recording consent, and anything your industry adds on top.

We do not vet, approve, or certify your calling practices, and no vendor can.Nothing in the Service — and nothing we say about it — is a representation that your campaign is lawful. Nothing here is legal advice.
You certified this, and it is enforced. Creating a workspace requires certifying that your business will comply with applicable calling law, including the TCPA. Certification is required both to create a workspace and to place calls through the Service, and we keep a dated record of it — including the exact wording you accepted. It is a condition of using the Service, and we may suspend under §4.1 if we learn it is untrue.
You'll cooperate with any carrier or regulatory traceback request about traffic you originated.
Costs, fines and penalties. You're responsible for any costs, fines or penalties arising from your use of the Service, including any passed on to us by a carrier, platform or regulator because of traffic you originated.

5.1 What We Don't Promise

We make no promise about answer rates, connection rates, or that your numbers will avoid being labelled or blocked. Carrier analytics providers make those calls based on how a number behaves, and no software controls them. Any vendor telling you otherwise is selling you something.

6. Your Data

Your CRM data is yours. You grant us only the rights needed to run the Service for you — host it, process it, back it up, and show it to your users.

You can export your data at any time, in a standard format, while your account is active.
We may use aggregated, de-identified usage data to operate and improve the Service. That data never identifies you or your contacts.
We don't sell your data, and we don't train models on your CRM content.
How we handle personal data is in our Privacy Policy.

7. Fees, Founding Rate, Deposits And Refunds

7.1 Fees

Subscriptions are billed per seat, per month, in advance. Seats added mid-cycle are prorated. Fees exclude taxes, which you're responsible for other than taxes on our income.

7.2 Founding Rate

Early customers may be offered a reduced rate — currently $19 per seat per month for the first 500 seats. It applies only while your subscription stays continuously active, only up to the seat cap stated in your plan, and it does not survive cancellation: cancel and come back, and you return at the then-current price.

7.3 Deposits

The founding deposit is a separate one-time charge, not a credit against your subscription. It reserves your seat at the Founding Rate while your carrier reviews your compliance profile. Your subscription is billed separately, starting once your carrier approves you — so the deposit and your first month are two distinct charges.

If your carrier declines your registration, your deposit is refunded in full. You are not charged for a service you could never use because of a third party's approval decision. We'll process that refund within 10 business days of the decision.

That is the only refund we guarantee. Once your carrier approves your registration and your subscription begins, fees already billed are non-refundable — including if your carrier account is later suspended, restricted, terminated or closed. Those are your carrier's decisions, made on their own platform under their own policies, and we have no ability to review or reverse them. You can cancel at any time under §9.2 and you won't be billed again.

7.4 Price Changes

We may change standard pricing on 30 days' notice to the email on your account. Don't like it, cancel before it takes effect.
We honor a Founding Rate for its stated term, with one exception: if §8 (Third-Party Platforms) applies, we may change it on 60 days' notice — double the standard — and you may cancel before the new rate applies, with prepaid unused fees refunded.

7.5 Non-Payment

If an invoice goes unpaid we'll tell you, and we may suspend the Service if it stays unpaid 15 days after that notice.

8. Third-Party Platforms

The Service is built on third-party communications, hosting and payment platforms. Their terms, pricing, technical access and eligibility rules are set by them and are outside our control. Our ability to offer the Service — and to offer it at a given price — depends on continued access on commercially workable terms.

If a third-party platform changes its terms, pricing, technical access or eligibility rules in a way that materially increases the cost of providing the Service, or restricts or prevents us from providing it, we may: change affected pricing (including a Founding Rate) on 60 days' notice; change or remove affected features; migrate to an alternative provider; or, if there's no workable alternative, discontinue the affected part of the Service under §9.

We'll give you as much notice as circumstances allow, and where a change is forced on us at short notice we'll say so plainly rather than present it as our choice.

9. Term, Termination And Wind-Down

9.1 Term

The agreement runs while you have an active subscription. Subscriptions renew monthly unless cancelled.

9.2 Cancellation

Cancel any time. It takes effect at the end of your current billing period. We don't prorate a partial month on voluntary cancellation.

9.3 Termination For Cause

Either of us may terminate for a material breach the other hasn't fixed within 30 days of written notice. We may terminate immediately for unlawful use or a serious security risk.

9.4 Discontinuation

We may discontinue the Service, in whole or in part. We're a small company and we'd rather be honest that this is possible than pretend otherwise. If we do:

We'll give at least 60 days' written notice.
We'll refund prepaid fees for any period after the Service ends, pro rata.
You'll have at least 30 days from that notice to export your data — leads, contacts, opportunities and call history.
Your carrier account and phone numbers are unaffected. They're in your name and they don't depend on us continuing to exist. That's a deliberate part of how this product is built.

9.5 Effect Of Termination

Access ends, and we'll delete your data within 60 days except where we're required to retain records. Export before then. Sections 5, 6, 10, 11, 12 and 13 survive.

10. Warranties And Disclaimer

Each of us warrants that we have the authority to enter this agreement. We warrant that we'll provide the Service with reasonable skill and care.

Otherwise the Service is provided "as is." To the extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant the Service will be uninterrupted or error-free, and we don't offer an uptime guarantee.

11. Limitation Of Liability

To the extent the law allows: neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost business or lost data.

Our total liability for all claims relating to the Service is limited to the fees you paid us in the six months before the claim.

These limits don't apply to: your obligations under §5 (costs, fines and penalties from traffic you originated); either party's indemnification obligations; your unpaid fees; or liability that can't be limited by law.

12. Indemnification

We'll defend you against a third-party claim that the Service infringes their intellectual property, and pay damages finally awarded. This doesn't apply where the claim arises from your data, your use in breach of these terms, or combination with something we didn't supply.

You'll defend us against third-party claims arising from your data, your use of the Service, or your calling activity — including claims under telemarketing, do-not-call, call-recording or consumer-protection laws.

Either way: tell the other promptly, let them control the defence, and cooperate. No settlement that admits fault or imposes an obligation on the other without their consent.

13. General

Governing law. The laws of the State of Texas, without regard to conflict-of-law rules, and the state and federal courts there have exclusive jurisdiction.
Entire agreement. This plus your plan and our Privacy Policy is the whole deal.
Changes. We may update these terms. For material changes we'll give 30 days' notice to the email on your account and update the effective date. Continuing to use the Service after that means you accept the update.
Assignment. Neither of us may assign this without the other's consent, except to a successor in a merger or sale of substantially all assets.
Severability. If a term is unenforceable, the rest stands and that term is limited to the minimum extent necessary.
Independent contractors. No partnership, agency or joint venture.
Notices. To you at the email on your account; to us atjustin@inboxsmith.com.
Publicity. We won't use your name or logo as a customer reference without your written permission.

Portions of these terms are adapted from theCommon Paper Cloud Service Agreement Standard Terms, used and modified underCC BY 4.0. Common Paper does not endorse Inboxsmith, LLC and provides no warranty. Modifications are ours.