Inboxsmith

For auto transport brokers

The lead you just bought is being dialed by four other brokers.

Auto transport is a speed game: the same shipper lead lands on several desks at once, and the broker who connects first usually books the car. Your CRM either gets you on the phone in seconds — or it is the reason you were second.

Founding rate held for as long as you stay subscribed. Month-to-month, no contract.

The desk you actually run

Speed-to-lead decides the booking

Marketplace and reseller leads go stale in minutes. A lead that sits in a spreadsheet until "after lunch" is a lead you paid for and someone else booked.

Quotes need chasing, not sending

A quote that isn't followed up is a donation to your competitor's pipeline. The fourth call books cars — if anyone remembers to make it.

Every rep dials differently

One rep burns through 150 dials, another "researches" 20. Without per-rep dial counts and outcomes, you find out at the end of the month.

A dialing CRM, not a database with a phone bolted on

Inboxsmith starts from the call: import your lead buys in one pass, put them in a Smart List sorted never-called-first, and start a power-dialer session that walks the list for you — voicemail drop on the beep, outcome on the record, next lead on a countdown. Managers see dials, connects and talk time live, and every number you must not call again lives on a DNC list the dialer physically cannot dial.

The whole product, in screenshots

Captures of the shipping app — not mockups. Everything shown is included in every seat: power dialer, voicemail drop, DNC lists and blocked callers, calling-hours guard, call recording, CSV import and export, per-rep budgets and live stats, pipeline and reporting. Click any shot to expand it, or see thefull feature tour.

Calls on the record. Outcome, duration and direction land on the timeline by themselves.
An Inboxsmith lead timeline filtered to Calls: outbound calls with outcomes and durations logged automatically.

Calls on the record. Outcome, duration and direction land on the timeline by themselves.

CSV import that maps itself. Drop a file; columns match themselves. DNC column included. Big lists import in the background — keep working.
The Inboxsmith CSV import screen with columns auto-mapped to lead and contact fields and a preview of the first rows.

CSV import that maps itself. Drop a file; columns match themselves. DNC column included. Big lists import in the background — keep working.

Two-factor sign-in. Authenticator codes and single-use backup codes, built in.
Inboxsmith security settings showing two-factor authentication enrollment.

Two-factor sign-in. Authenticator codes and single-use backup codes, built in.

Power dialer, live stats. Dials, connects, VMs and talk time on the bar — mid-session.
A paused Inboxsmith dial session showing live stats: 8 dials, 3 connected, 2 voicemails dropped, 15 minutes of talk time.

Power dialer, live stats. Dials, connects, VMs and talk time on the bar — mid-session.

Calling-hours guard. Automatic timezones; no calls outside the window you set.
Inboxsmith calling-hours settings: an on/off guard with a no-calls-before and no-calls-after window applied per lead local time.

Calling-hours guard. Automatic timezones; no calls outside the window you set.

Search from anywhere. One shortcut, every lead and contact.
The Inboxsmith command-K search palette open over the leads list with matching leads and contacts.

Search from anywhere. One shortcut, every lead and contact.

Your statuses. Rename, reorder, recolor — the funnel matches your desk.
Inboxsmith lead status settings: a reorderable list of custom statuses.

Your statuses. Rename, reorder, recolor — the funnel matches your desk.

The lead record — inbound calls open it. History, contacts, deals, DNC and calling-hours toggles on one screen. When a call comes in, caller ID matches the contact and this record opens as the rep answers — history first, hello second.
An Inboxsmith lead record: timeline with calls and notes, Do Not Call and calling-hours toggles, contact with estimated local time, opportunity and tasks.

The lead record — inbound calls open it. History, contacts, deals, DNC and calling-hours toggles on one screen. When a call comes in, caller ID matches the contact and this record opens as the rep answers — history first, hello second.

DNC & blocked numbers. Upload the list once — the dialer enforces it everywhere.
Inboxsmith Do Not Call settings: an uploaded DNC number list with per-number delete, and a separate blocked-callers list for inbound spam.

DNC & blocked numbers. Upload the list once — the dialer enforces it everywhere.

Inbox. One queue for everything due — start dialing, not deciding.
The Inboxsmith inbox: a queue of calls and tasks due today, each attached to a lead and its deal value.

Inbox. One queue for everything due — start dialing, not deciding.

Tasks & reminders. Calls, appointments, tasks and reminders — separate tabs, one queue. Overdue is red before you have to think about it.
The Inboxsmith inbox on its Tasks tab: six tabs across the top (Primary, Calls, Appointments, Tasks, Reminders, Future) each with a count, and task rows showing due labels including a red "2 days overdue".

Tasks & reminders. Calls, appointments, tasks and reminders — separate tabs, one queue. Overdue is red before you have to think about it.

Snooze. Not today? Snooze it to tomorrow or next week and it leaves your queue until it matters.
The Inboxsmith inbox with a row menu open, offering Snooze to tomorrow, Snooze to next week, Snooze to date, and Complete.

Snooze. Not today? Snooze it to tomorrow or next week and it leaves your queue until it matters.

Leads. "When did we last touch this one?" is a column, not a question.
The Inboxsmith leads list: company name, status, opportunity value, owner and the date each lead was last called.

Leads. "When did we last touch this one?" is a column, not a question.

Team, budgets & sponsored freelancers. Roles, invites, number assignment — and per-seat daily minute budgets, so an outside caller dials on your dime exactly as much as you choose. The owner’s seat still dials, too.
Inboxsmith team settings: members with roles and an editable daily minute limit per member with today's usage.

Team, budgets & sponsored freelancers. Roles, invites, number assignment — and per-seat daily minute budgets, so an outside caller dials on your dime exactly as much as you choose. The owner’s seat still dials, too.

Pipeline. Your stages, your order. Totals keep themselves honest.
The Inboxsmith opportunity pipeline as a kanban board, one column per stage with deal values.

Pipeline. Your stages, your order. Totals keep themselves honest.

Voicemail drops. Record once in the browser, drop in one click mid-call.
The Inboxsmith voicemail drop library: recorded messages with durations and one-click quick-drop slots.

Voicemail drops. Record once in the browser, drop in one click mid-call.

Reporting. Filled in by the dialer, not typed in at 5pm. Narrow it to one pipeline when you run more than one. Sample data shown.
The Inboxsmith reporting overview: calls, talk time, connect rate, open pipeline, win rate and new leads.

Reporting. Filled in by the dialer, not typed in at 5pm. Narrow it to one pipeline when you run more than one. Sample data shown.

Book without hanging up. Type the time in your clock or their time — both are shown before you confirm.
The Inboxsmith booking dialog for a San Francisco lead, showing the rep's 2:00 PM Central next to the lead's 12:00 PM Pacific, with a toggle for which clock the time was typed in.

Book without hanging up. Type the time in your clock or their time — both are shown before you confirm.

Appointments on a calendar. Week or month, in your timezone — with the lead's local time on every booking.
The Inboxsmith calendar in week view: booked appointments showing the time, the lead, their local time, and whether the meeting was kept or a no-show.

Appointments on a calendar. Week or month, in your timezone — with the lead's local time on every booking.

Timezones you set, not your laptop. Due dates read from a zone you choose, so they mean the same day on every device.
Inboxsmith timezone settings: a personal working timezone and a workspace default, with the current local time shown for each.

Timezones you set, not your laptop. Due dates read from a zone you choose, so they mean the same day on every device.

Outcomes you define. Add your own dispositions; each reports under the category you give it.
Inboxsmith call outcome settings: the built-in dispositions plus a custom 'Gatekeeper Block' outcome categorised as a connect.

Outcomes you define. Add your own dispositions; each reports under the category you give it.

Call from your own number. Show your existing business number on outbound calls — verified, no porting.
Inboxsmith phone settings verifying an existing business number as outbound caller ID: a dialog explains the number stays with your carrier while outbound calls display it.

Call from your own number. Show your existing business number on outbound calls — verified, no porting.

One plan. Nothing gated.

$19 per seat per month at the founding rate — held for as long as you stay subscribed. Every feature in every seat, including the owner's. No per-feature upsells, no "call us" tier.

You connect your own Twilio account, and Twilio verifies you before anyone can dial — for most people that's a quick ID check (details, a photo of your ID, a selfie); registered businesses can file a full company profile instead. Their process, their clock: our own ID check cleared in minutes and our business review took 81 — data points, not promises.

Questions auto transport brokers ask us

What is an auto transport CRM?+

An auto transport CRM manages shipper leads, quotes and follow-ups for car-shipping brokers. Inboxsmith is a calling-first CRM: it adds a real power dialer, voicemail drop and Do Not Call enforcement on top of the pipeline, because in auto transport the first broker to connect usually books the car.

What is the best CRM for auto transport brokers?+

The best CRM for an auto transport desk is one built around speed-to-lead: instant lead import, a power dialer that walks the list, voicemail drop, and follow-up queues. Inboxsmith ships all of that in one $19 founding-rate seat with no per-feature upsells — judge it against any dialer-CRM on what is actually included per seat.

Can I import leads I buy from marketplaces and resellers?+

Yes — CSV import maps your columns automatically (up to 5,000 rows per file), groups rows into one lead with multiple contacts, and skips duplicates by company name. You can export everything back out to CSV whenever you want; your data is never held hostage.

How fast can a rep get through a lead list?+

The power dialer runs session dialing with auto-advance: call ends, outcome saved, next lead dials on a 3-second countdown you can pause or skip. Reps see their own dials, connects, voicemails dropped and talk time live on the session bar.

What happens when I hit a voicemail for the tenth time that day?+

One click drops a pre-recorded voicemail in your own voice and advances to the next lead. Record a couple of drops once — shared with the team or private per rep — and stop repeating yourself forty times a day.

Shippers tell us "take me off your list." How do you handle that?+

Flag the lead Do Not Call on its record, or upload an entire DNC list from your old dialer or CRM as bare phone numbers. Listed numbers are skipped by the power dialer and refused on manual dials — there is no override-by-accident. No surcharge; some dialers charge $20 per user per month for this.

Can it stop my reps calling the West Coast at 6am?+

Yes — each lead's timezone is detected automatically (address first, then phone area code), and the calling-hours guard skips leads outside your chosen local-time window. Individual leads can be exempted when a customer genuinely wants the early call.

Do I need to change phone numbers or carriers?+

You connect your own Twilio account and your numbers live there, in your name — if you ever leave, you keep them. Twilio verifies you before anyone can dial — a quick ID check for individuals, or a full company profile if you'd rather register the business; their process, their clock. Our ID check cleared in minutes, our business review in 81 — data points, not promises.

What does it cost?+

One plan: $19 per seat per month at the founding rate, held for as long as you stay subscribed. Every feature is in every seat — power dialer, voicemail drop, DNC tools, reporting. If Twilio does not approve your account, your deposit is refunded in full.

Book the car before the other broker connects.

Founding access is 500 seats. Join the list, tell us what you run today, and a real person — Justin — reads every submission.

500 founding seats — $19/seat/mo, held for good