Terms Of Service

Effective July 3, 2026 · Inboxsmith, LLC · justin@inboxsmith.com

The Service

Inboxsmith, LLC ("Inboxsmith," "we") provides an inbound AI receptionist for home-services businesses: it answers your calls, books jobs, transfers callers to your crew, and triages emergencies, 24/7. The receptionist always discloses that it's automated, records calls with disclosure, and never invents a price or an appointment time, it quotes your approved prices or leaves pricing to your office, and offers time windows your office confirms or firm times you've authorized.

By starting a pilot or subscribing, you agree to these terms on behalf of your business.

Your Account And Acceptable Use

Give us accurate business information and keep it current.
Use the service only for lawful business purposes and your own business's inbound calls.
Don't resell or white-label the service without a separate written agreement.
We may suspend service for abuse, spam, unlawful call or message traffic, or use that puts our carriers or other customers at risk.

Messaging Program Terms

With your opt-in consent, we send account-related and marketing text messages (for example, pilot updates, missed-call summaries, and offers). Consent is opt-in and never a condition of purchase. Reply STOP to cancel, HELP for help. Message frequency varies. Message and data rates may apply. Our privacy policy covers how we handle your mobile number and opt-in consent.

Pricing And Billing

Three plans, billed monthly: After Hours at $47 a month with 250 included minutes, Full-Time at $147 a month with 1,000 included minutes, and Pro at $297 a month with 2,000 included minutes.
Overage: $0.20 per minute after your plan's included minutes. Talk time is billed rounded up to the next whole minute.
No setup fee and no per-call fees. You pay the flat monthly price for your plan, plus overage if you go over your included minutes.
Free 7-day pilot: up to 7 days or 300 minutes, whichever comes first. A card on file with a $0 authorization verifies your business; you're never charged during the pilot.

Cancellation And Refunds

Cancel anytime. Cancellation stops future renewals.
Monthly fees: if you cancel mid-month and ask, we'll refund the unused remainder of the current billing month, pro-rated.

Service Availability And Disclaimers

We make commercially reasonable efforts to keep the service running around the clock, but we can't promise uninterrupted service, telephony, carrier, and AI-model providers can fail in ways outside our control. The service is provided "as is." To the maximum extent the law allows, our total liability for any claim is capped at the fees you paid us in the three months before the claim arose, and we're not liable for indirect or consequential damages, including lost profits or lost business opportunities.

Governing Law

These terms are governed by the laws of the State of Texas. Any dispute will be resolved exclusively in the state or federal courts of Travis County, Texas.

Changes And Contact

If these terms change, we'll post the new version here with a new effective date. Questions: justin@inboxsmith.com.