Salesforce Says Customer AI Agent Teams More Than Doubled
Salesforce published its second annual Agentic Enterprise Index, and the headline number is that customer agent workforces more than doubled year on year. Everything below comes from that report as carried on Salesforce's newsroom.
Transcript
Salesforce says its customers more than doubled their AI agent workforces in one year. Here are the numbers.
The company's second annual index covers five quarters. Businesses went from an average of five agents to thirteen. Actions per account grew thirty one percent each month.
Salesforce says the average agent took one point nine days to deploy, down fifty three percent. Inside Salesforce a Slack agent saves employees five hours a week.
Salesforce counts work in its own Agentic Work Units. It reports seven hundred thirty four million of them. Analysts say the metric does not track business outcomes.
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Sources
Every claim in this video comes from the top ranking coverage of this topic. The claims and where each one came from:
- Salesforce customers more than doubled their agentic workforces year on year, according to the company's second annual Agentic Enterprise Index, which looks at trends over the past five quarters.(Salesforce newsroom, Agentic Enterprise Index coverage)
- Businesses grew their agentic workforces from an average of five agents in February 2025 to 13 by April 2026, a 7% compound monthly growth rate.(Salesforce newsroom, Agentic Enterprise Index coverage)
- Over the 15 months, the average number of actions per account had a compound monthly growth rate of 31%.(Salesforce newsroom, Agentic Enterprise Index coverage)
- In April 2026 it took an average of 1.9 days to deploy an agent into production, a 53% decrease since the beginning of the report period.(Salesforce newsroom, Agentic Enterprise Index coverage)
- Joe Inzerillo said the AI agent in Slack, Slackbot, saves the average employee five hours per week, with 83% of the company having adopted it.(Salesforce newsroom, Agentic Enterprise Index coverage)
- Salesforce created its own Agentic Work Unit metric to measure work performed rather than tokens consumed, and said Agentforce agents had performed 734 million AWUs as of April, growing about 15% each month.(Salesforce newsroom, Agentic Enterprise Index coverage)
- Analysts have criticized the Agentic Work Unit measure as being unrelated to business outcomes.(Salesforce newsroom, Agentic Enterprise Index coverage)